Search found 4094 matches

by tickstory
Tue Mar 09, 2021 1:40 am
Forum: General Discussion
Topic: Latest version download.
Replies: 1
Views: 1

Re: Latest version download.

Hi Matiassande, To access the most recent updates, you can simply click on your download link. Note that your download link will provide you the latest version accessible to you on your chosen subscription. We have followed up with an email to give you more information specific to your account. Than...
by tickstory
Sat Mar 06, 2021 8:52 pm
Forum: Issue/Bug tracking
Topic: Error 999 when running Tickstory
Replies: 3
Views: 17

Re: Error 999 when running Tickstory

Great to hear it's fixed - thanks for letting us know what did the trick!

In order to identify you license quickly, do you mind if we update your email details?

Thanks.
by tickstory
Fri Mar 05, 2021 12:48 am
Forum: Issue/Bug tracking
Topic: Error 999 when running Tickstory
Replies: 3
Views: 17

Re: Error 999 when running Tickstory

Hi Fralba, It appears a critical component in your Windows installation is missing/corrupted. You will need to rectify this before you can continue. Please see this post and this post which may assist further. To ensure any further inquiries are processed according to your chosen support subscriptio...
by tickstory
Thu Mar 04, 2021 11:20 pm
Forum: Issue/Bug tracking
Topic: Tickstory dont use loaded symbol settings
Replies: 1
Views: 56

Re: Tickstory dont use loaded symbol settings

Hi Imbissbronko,

The information in the "MT4 Settings" tab only gets stamped in the exported data files. It does not alter the settings of your Metatrader terminal in any way, so your original settings will remain as-is within the terminal.

Thanks.
by tickstory
Thu Mar 04, 2021 10:01 pm
Forum: General Discussion
Topic: v1.9 Released! (Lite, Standard & Professional)
Replies: 162
Views: 1189663

Re: v1.9 Released! (Lite, Standard & Professional)

Hi Plioksf, If you are referring to our Lite version, then the latest version is available on our download page . If you are looking for the latest registered version, then if you have an active subscription, clicking your download link (which was provided to you when you purchased the software) wil...
by tickstory
Wed Mar 03, 2021 10:50 am
Forum: New features & suggestions
Topic: Persistent downloads queue status
Replies: 2
Views: 60

Re: Persistent downloads queue status

Hi Jdaniele, If you are referring to the "Download" function, then this automatically detects the last date that was downloaded and populates the begin date in the dialog screen for you. If you are referring to the MT4 data files, we typically do not automatically update this data as this may interf...
by tickstory
Tue Mar 02, 2021 8:33 am
Forum: General Discussion
Topic: commission
Replies: 6
Views: 7192

Re: commission

Hi Xypaa,

Using the above-mentioned method of finding your broker settings, it seems Tickmill uses the following settings:

Base comm: 0.004
Comm type: 2
Comm lots: 0

If you are unsure if your terminal has the same settings, please use the method described above.

Thanks.
by tickstory
Tue Mar 02, 2021 7:09 am
Forum: General Discussion
Topic: v1.9 Released! (Lite, Standard & Professional)
Replies: 162
Views: 1189663

Re: v1.9 Released! (Lite, Standard & Professional)

Hi Lorraine,

As you're aware, we've sent a response to your email request.

Thanks.
by tickstory
Sat Feb 27, 2021 12:09 am
Forum: Issue/Bug tracking
Topic: Tickstory does not re-download data
Replies: 2
Views: 62

Re: Tickstory does not re-download data

Hi Daniele, The storage folder names have a zero-based month index. Therefore, '6' is actually July. If you download the month of July 2018, it will back-fill the missing information. Essentially (and without needing to concern yourself with the details of how the data is stored), we have designed t...
by tickstory
Mon Feb 22, 2021 10:40 pm
Forum: General Discussion
Topic: Data accuracy is only 95% (Metatrader 5)
Replies: 2
Views: 191

Re: Data accuracy is only 95% (Metatrader 5)

Hi Quochuy112, On Metatrader 5 (as opposed to MT4), they may be using some extra criteria to determine the modelling percentage. As long as you have followed the tick-data import guide here , then you should be using tick data. You can double-check by looking at the tick data loaded for that symbol ...