Tickstory

Hi Ohm556,

MT4 has recently pushed through a new update which requires you to update your Tickstory. We've sent you an email to assist you further.

Thanks.

Hi Didoanthony,

If you have an active subscription you can click on your download link to receive the latest version 1.9.6.0 of Tickstory which supports Build 1312.
If you are using the Lite version, we will be releasing an update next week.

Thanks.

Yes, apologies. There was a typo in our response. 10 for $10, 15 for $15.

Hi BozhidarKobakov, If the software was working fine before, then this implies that something may have changed on your PC. Some things to check would be: - If you go to File -> Settings -> Dukascopy -> Test , is the test successful? - Has there been some sort of patch/update recently been applied to...

HI Quijote,

We have resent your download link of your purchase. If you use this link, you will get the last version available to you on your chosen subscription.
If you would like to upgrade to the latest version, please let us know and we can send you through some further details.

Thanks.

Hi,

Please see this article in our FAQ.

Thanks.

Hello BozhidarKobakov.

We unfortunately cannot reproduce the problem on our side. Are you saying that the "MT4 Export" dialog box doesn't even appear?
Would you have another machine you can try the software on to see if that resolves the problem?

Thanks.

Hello, the data is sourced from Dukascopy.

Cheers.

Hi nicopozzo09, Technically speaking, the OHLC are generated from the HST/Chart data. This data should remain the same regardless of how you are launching MT4. If you are seeing differences, please make sure that your terminal is disconnected, just in case MT4 is back-filling/over-writing your expor...

Hi Nicopozzo09, The 'Control points' method automatically generates the OHLC from the historical data that you exported with Tickstory. Therefore, everything should work as you expect. That is, you will be using the Tickstory exported data with the only thing to note is (as you know) that it won't b...