Search found 4339 matches

by tickstory
Fri Jan 21, 2022 11:05 am
Forum: General Discussion
Topic: Download speed professional package
Replies: 1
Views: 73

Re: Download speed professional package

Hi Daniele,

We have sent you a message to assist you further with this. You can check your "private messages" (top-right menu option).

Thanks.
by tickstory
Fri Jan 21, 2022 6:22 am
Forum: Issue/Bug tracking
Topic: Protocol Error 404
Replies: 2
Views: 72

Re: Protocol Error 404

Hi Smoshposh, The 404 error is usually due to an attempt to request data beyond the available date range. In your case, the error shows that you are trying to download XMRUSD data from 2017 when the available data for XMUSD starts in November 2019. Please check out this page for the data availabilit...
by tickstory
Thu Jan 13, 2022 11:19 pm
Forum: General Discussion
Topic: How far back does historical data go?
Replies: 1
Views: 118

Re: How far back does historical data go?

Hi Blazzz,

Please refer to this page that details the historical availability of each symbol.

Thanks.
by tickstory
Thu Jan 13, 2022 11:16 pm
Forum: Issue/Bug tracking
Topic: Error is there a work around (Cannot calculate prices)
Replies: 1
Views: 116

Re: Error is there a work around (Cannot calculate prices)

Hi Art, When you get "Cannot calculate prices" error, it usually means that your MT4 symbol settings are incorrect. Make sure you have gone to File -> Export to MT4 -> Metatrader Info -> Map To and select the correct symbol from your MT4 broker that you are referring/mapping to. This process of sele...
by tickstory
Mon Jan 10, 2022 3:09 am
Forum: General Discussion
Topic: Error occurred during download (Cannot create file that already exists)
Replies: 4
Views: 262

Re: Error occurred during download (Cannot create file that already exists)

Hi Danyz1982, The error would only occur in the specific circumstance that the two export processes were downloading exactly the same data at the same time. The system automatically retries on these sorts of errors, so there should be no issue. Regarding the "recurring error" - it just means that if...
by tickstory
Fri Jan 07, 2022 12:29 am
Forum: General Discussion
Topic: Error occurred during download (Cannot create file that already exists)
Replies: 4
Views: 262

Re: Error occurred during download (Cannot create file that already exists)

Hi Danyz1982,

If the error isn't recurring, then it means Tickstory has recovered from it. This type of error may occur if you are attempting to download/export the same symbol twice.

Hope this helps.
by tickstory
Tue Jan 04, 2022 9:47 pm
Forum: General Discussion
Topic: Need download link
Replies: 1
Views: 171

Re: Need download link

Hi Myx,

Your download link was originally sent to you when you purchased. We have re-sent the information again to your email for quick reference.

Thanks.
by tickstory
Tue Jan 04, 2022 10:52 am
Forum: General Discussion
Topic: How export DEU.IDX/DAX from TickStory into Dukascopy MT4
Replies: 3
Views: 1768

Re: How export DEU.IDX/DAX from TickStory into Dukascopy MT4

Hi Turner22, When you select the corresponding symbol in the "Map to" drop-down, the settings are being taken directly from your broker. I am not sure if the fact that your "Map to" symbol that you selected (DEU.IDXMD) is different to the one in your second screenshot from your MT4 terminal (i.e. DE...
by tickstory
Mon Jan 03, 2022 11:18 pm
Forum: General Discussion
Topic: v1.9 Released! (Lite, Standard & Professional)
Replies: 201
Views: 1340148

Re: v1.9 Released! (Lite, Standard & Professional)

Hi Lijeremy2162.

Your download link remains the same as before. Please check your email as we have re-sent all the information to your email address.

Thanks.
by tickstory
Mon Jan 03, 2022 11:14 pm
Forum: General Discussion
Topic: How export DEU.IDX/DAX from TickStory into Dukascopy MT4
Replies: 3
Views: 1768

Re: How export DEU.IDX/DAX from TickStory into Dukascopy MT4

Hi Turner22, Welcome aboard. In the most recent version of TIckstory, the process of getting your correct settings is greatly simplified. All you need to do is select the corresponding symbol of your broker in the "Map to" box and it will automatically get your broker settings. Please see the attach...