WHERE IS THE DAX?

Historical data from European markets.
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DrTrader
Posts: 4
Joined: Sun Feb 10, 2019 8:20 pm

WHERE IS THE DAX?

Post by DrTrader »

Hi Support and Chat,
I don't know why but I can download or export all the data except the DAX and this the one I need more.

Can you check this out please?
Who has the same problem?

"Server busy or unavailable."

Thank you

Greg

tickstory
Posts: 3989
Joined: Sun Jan 06, 2013 12:27 am

Re: WHERE IS THE DAX?

Post by tickstory »

Hi DrTrader,

We've just tested access to DEUIDXEUR (DAX) and there is no issue. Firstly try the 'Test' button in File->Settings->Dukascopy Settings and please confirm the test is okay?
You may want to retry again on Monday as sometimes Dukascopy perform weekend maintenance.

Thanks.

DrTrader
Posts: 4
Joined: Sun Feb 10, 2019 8:20 pm

Re: WHERE IS THE DAX?

Post by DrTrader »

Hi Support,
Thank you for ryou fast answer.
I runned the test and it was OK.
But when I try again this morning I have the same issue.
I'm trying to export data from 01/01/2007 to 31/12/2018.

I confirm everything is OK with pairs but all the indices don"t work.

Can I share you my desktop to show you?

Thank you

Greg

tickstory
Posts: 3989
Joined: Sun Jan 06, 2013 12:27 am

Re: WHERE IS THE DAX?

Post by tickstory »

Hi Greg,

Could you please elaborate on why it "doesn't work"? Are you unable to export or test? If the latter, have you checked the Journal tab to see if there is any issue?

Also, please ensure that you have acquired your DAX settings using this method:

https://tickstory.com/forum/viewtopic.php?f=2&t=809

This will ensure that you have the correct settings for the DAX symbol (you should only need to do this once and then save your settings). Next, ensure you firstly test with a standard EA such as "Moving Average" to ensure that you are getting results.

Hope this helps.

DrTrader
Posts: 4
Joined: Sun Feb 10, 2019 8:20 pm

Re: WHERE IS THE DAX?

Post by DrTrader »

Hi,
Indices don't work (DJ, DAX, CAC, ...) because I can't download them.
All the pairs are ok but not the indices.

I thought it was because there are not indices on FBS broker.

Please find in attached file the journal tab.

I will try your link.

Let me know if you think to something else.

Greg
Attachments
error dax.PNG

tickstory
Posts: 3989
Joined: Sun Jan 06, 2013 12:27 am

Re: WHERE IS THE DAX?

Post by tickstory »

Hi Greg,

Thanks for the further information. The reason why you are getting this error is because you are attempting to download data from an earlier date that what is available. Please check out this link for the earliest data available for each symbol:

https://tickstory.com/dukascopy-histori ... te-ranges/

Thanks.

DrTrader
Posts: 4
Joined: Sun Feb 10, 2019 8:20 pm

Re: WHERE IS THE DAX?

Post by DrTrader »

Hello,
You are right It was only about the dates.

Thank you

Do you think you will find older tick data for indices?

Greg

tickstory
Posts: 3989
Joined: Sun Jan 06, 2013 12:27 am

Re: WHERE IS THE DAX?

Post by tickstory »

Hi Greg,

The date ranges are currently what is available through Dukascopy. Sometimes they have back-filled some of their instruments to include earlier data, however this is not in our control.
If you know of other data sources that have the data you need, please let us know in the 'Suggestions' section of the forum and we can explore if we can integrate with them.

Thanks.

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