How to get 99% I purchase Tickstory Standard

General discussion about the Tickstory Lite software package.

How to get 99% I purchase Tickstory Standard

Postby winidecorw » Sat Jan 06, 2018 5:45 pm

Hi

I Download data, export to my MT$ broker Folder, get 99% and the next day, get n/a

What am I doing wrong?

I need an anterior build version from Mt4?

Thanks
winidecorw
 
Posts: 2
Joined: Sat Jan 06, 2018 5:33 pm

Re: How to get 99% I purchase Tickstory Standard

Postby tickstory » Sun Jan 07, 2018 3:08 am

Hi Winidecorw,

Could you kindly provide us with the email address you used when licensing Tickstory? This will help us resolve your issue.

Thanks.
tickstory
 
Posts: 3148
Joined: Sun Jan 06, 2013 12:27 am

Re: How to get 99% I purchase Tickstory Standard

Postby tickstory » Sun Jan 07, 2018 10:43 am

Hi Winidecorw,

Thanks for letting us know your email details. Regarding the N/A modelling quality, it is most likely that you have not pressed the Tickstory 'Launch' button prior to back-testing. Please check out our FAQ here if you continue to have issues as it contains a trouble-shooting check-list:

https://tickstory.com/help/tickstorylit ... ng_quality

Hope this helps!
P.S. We will update your forum registration information with your email address if you don't mind.
tickstory
 
Posts: 3148
Joined: Sun Jan 06, 2013 12:27 am

Re: How to get 99% I purchase Tickstory Standard

Postby winidecorw » Mon Jan 08, 2018 12:55 am

Yes, now is ok, thanks

Of course, you can update my email.

Regards
winidecorw
 
Posts: 2
Joined: Sat Jan 06, 2018 5:33 pm

Re: How to get 99% I purchase Tickstory Standard

Postby tickstory » Mon Jan 08, 2018 10:45 am

Thanks for letting us know, Winidecorw! FYI, your email address has now been updated.
tickstory
 
Posts: 3148
Joined: Sun Jan 06, 2013 12:27 am


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 10 guests