Problem with Dax30/Ger30

General discussion about the Tickstory Lite software package.

Problem with Dax30/Ger30

Postby Nievski » Tue Jan 09, 2018 11:46 am

Hi guys, I've purchased Standard version of Tickstory because i need to backtest on Dax30.
My broker is Pepperstone and i use Metatrader 4 version 4.0 build 1090, but i can't use Dax30 data on it because Pepperstone uses symbol GER30.
I've tried everything:
I've followed the procedure written in Export to Mt4 -> Help but it doesn't work.
I've tried to set manually from FTX file, following this viewtopic.php?f=2&t=809 , but doesn't work neither.
When i try backtest, it shows error: " tester can't calculate price" or when i tried to set it manually it returns "order send error 131".
What is the problem? Can you resolve it?

What i should do to get guaranteed support that Tickstory gives for standard version???????
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Joined: Tue Jan 09, 2018 11:34 am

Re: Problem with Dax30/Ger30

Postby tickstory » Wed Jan 10, 2018 12:20 am

Hi Nievski,

Thanks for upgrading to the Standard license - we know you are a registered user from your email address.

Regarding your query, the most important points when testing the DAX are:

1) Get the symbol settings for your broker's DAX symbol (as you have done).
2) When "Exporting to MT4", load the settings for the symbol (assuming you haven't set them as default) and then ensure you set the "Map to" field as your MT4's symbol name (i.e. GER30 in your case).

If you are getting "Tester cannot calculate prices" and "Order 131" errors, this typically means you haven't done the steps above correctly. Just make sure you have transcribed all the symbol settings correctly before exporting to MT4.

If you continue to have issues, appreciate if you can give us a screenshot of your MT4 Export settings versus your broker's FXT settings for GER30.

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Joined: Sun Jan 06, 2013 12:27 am

Re: Problem with Dax30/Ger30

Postby Investor_br » Fri Mar 16, 2018 3:48 am

I have the same problem, even following the recommendations, continues giving this error.
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Joined: Fri Mar 16, 2018 3:32 am

Re: Problem with Dax30/Ger30

Postby tickstory » Fri Mar 16, 2018 10:05 pm

Hi Investor_br,

To assist you further, could you please give us the following:

1) The MT4 broker you are using.
2) A screenshot of your File->Export to MT4->MT4 Settings window compared against your MT4 broker settings (as described in this topic: viewtopic.php?f=2&t=809).
3) A screenshot of the error you are getting.

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Joined: Sun Jan 06, 2013 12:27 am

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