Can not download (Error 500)

General discussion about the Tickstory Lite software package.

Can not download (Error 500)

Postby wind_sky » Thu Jan 18, 2018 10:25 pm

new puchasing order(1.19) ,but can down load , error info like basis connection closed, cannot download... how ? If need order's email address, please let me know.
wind_sky
 
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Joined: Thu Jan 18, 2018 9:43 pm

Re: Can not download (Error 500)

Postby tickstory » Fri Jan 19, 2018 9:38 pm

Hi Wind_sky,

If you are located in China, we believe your access might be curtailed by your ISP or Dukascopy. We are tracking the issue here:

viewtopic.php?f=2&t=1598

At the moment, we believe you can work around the issue with the use of a proxy or VPN (or possibily a different internet service provider).

Hope this helps.
tickstory
 
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