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Tickstory upgrade email went to Spam

Posted: Tue Nov 20, 2018 10:20 pm
by zm3000
Hi

I was unvailable due to my work. I didn't recieve any email news about the new update of tickstory.
I noticed that the mail was in my spam box and, as an old customer, I had a discount. Unfortunatly, the time has passed and I would like to know if I can use it for buying the new software Tickstory.

Thanks

Re: Tickstory upgrade email went to Spam

Posted: Wed Nov 21, 2018 10:58 pm
by tickstory
Hi Zm3000,

We can definitely help you out. Could you please post the email address or order number reference? We couldn't find any record on the email you have provided.
(Just reply to this thread and we will ensure that your email is not shown publicly).

Thanks.

Re: Tickstory upgrade email went to Spam

Posted: Sun Nov 25, 2018 9:31 pm
by zm3000
did you see my email? thanks

Re: Tickstory upgrade email went to Spam

Posted: Mon Nov 26, 2018 3:44 am
by tickstory
Yes, thanks - we got it and sent an email reply.

Kind regards.

Re: Tickstory upgrade email went to Spam

Posted: Thu Dec 27, 2018 1:15 pm
by Jet_Toyco
Hi there, I bought tickstory but I haven't chosen the optional $10 subscription for updates

How can I get that $10 monthly subscription so I can update my tickstory? :)

Re: Tickstory upgrade email went to Spam

Posted: Fri Dec 28, 2018 2:51 am
by tickstory
Hi Jet_Toyco, unfortunately subscriptions cannot be resumed ad-hoc and/or if they are cancelled and will require a re-purchase of a new license. We'll follow up in an email with some more details to assist you further.
Thanks.