Error occured during download

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Error occured during download

Postby deriangw » Wed Oct 05, 2016 4:05 am

Hi,

I recently purchased and downloaded Tickstory 1.8. I tried to export the data into my MT4 platform and the log shows me this:

Time Message
05-10-2016 10:58 Error occurred during download: The operation has timed out (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)

Time Message
05-10-2016 10:59 Error occurred during download: The operation has timed out (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)

Time Message
05-10-2016 11:04 Error occurred during download: The operation has timed out (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)



I tried to do it in all currencies but it doesn't seem to work. Please advise. I even changed to 3 different types of internet connection to check whether it would work but still it shows me the same log.
deriangw
 
Posts: 2
Joined: Wed Oct 05, 2016 3:26 am

Re: Error occured during download

Postby tickstory » Wed Oct 05, 2016 7:36 am

Hi Deriangw,

We've just tried to download XAGUSD and a few others and everything is working fine. The error denotes that either your internet or the datafeed server is unavailable. It could be that you caught Dukascopy during a temporary maintenance period. Can you please try downloading again?

Thanks.
tickstory
 
Posts: 3256
Joined: Sun Jan 06, 2013 12:27 am

Re: Error occured during download

Postby deriangw » Fri Oct 07, 2016 5:28 am

Hi,

No it is still not working for me.

Here is another log when I tried to download:

Time Message
07-10-2016 12:25 Error occurred during download: Access to the path 'C:\Program Files\Tickstory\EURUSD\2015\09\07' is denied. (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)

Time Message
07-10-2016 12:26 Error occurred during download: The operation has timed out (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)

Time Message
07-10-2016 12:28 Error occurred during download: The operation has timed out (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)

Please advise.
deriangw
 
Posts: 2
Joined: Wed Oct 05, 2016 3:26 am

Re: Error occured during download

Postby tickstory » Fri Oct 07, 2016 7:02 am

Hi Deriangw,

The "Access to path" error is due to your Tickstory File->Settings->Dukascopy Store Folder being in a Windows protected directory (i.e. C:\Program Files\Tickstory). Instead, select a writeable folder such as "C:\Users\<YourUserName>\Documents\TickstoryData" - make sure you create the folder before-hand and that you can write files to it). Please correct this first before trying again.

Regarding the timeouts, these are highly likely due to internet connectivity issues. Is your internet connection going through a firewall of some sort, perhaps? What happens when you click on this link - does it download a .bi5 file:

http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5

Is the error happening occasionally or for every file item (01, 02, 03, etc)? If occasionally, this means your internet connection is overloaded in some way (or perhaps your PC?). If it's occurring for every file then it means the application is somehow blocked from accessing the internet. Check that your virus scanner or administrator has not blocked this app from accessing the internet.

Thanks.
tickstory
 
Posts: 3256
Joined: Sun Jan 06, 2013 12:27 am

Re: Error occured during download

Postby Piala » Wed Nov 29, 2017 3:28 am

tickstory wrote:Hi Deriangw,

We've just tried to download XAGUSD and a few others and everything is working fine. The error denotes that either your internet or the datafeed server is unavailable. It could be that you caught Dukascopy during a temporary maintenance period. Can you please try downloading again?

Thanks.


Dear Tickstory Team,

I'm also found this error during download data, why this can be happen?
Time Message
29-11-2017 09:58 Error occurred during download: The operation has timed out (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)
29-11-2017 09:58 Error occurred during download: The operation has timed out (URL: http://datafeed.dukascopy.com/datafeed/ ... _ticks.bi5)

pls help me
Piala
 
Posts: 1
Joined: Wed Nov 29, 2017 3:03 am

Re: Error occured during download

Postby tickstory » Thu Nov 30, 2017 3:23 pm

Hi Piala,

Could you please press the 'Test' button in the File->Settings->[i]Dukascopy[/i] tab? This error is usually caused by your internet connection being disconnected in some way such as a firewall or anti-virus blocker. If you are getting an error during the test procedure, you will need to see what is stopping the connection from being made.

Hope this helps.
tickstory
 
Posts: 3256
Joined: Sun Jan 06, 2013 12:27 am


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