Suitable Launcher Could not be Found!

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.

Suitable Launcher Could not be Found!

Postby MitchMacca » Tue Sep 12, 2017 10:04 am

Hi team,

I just bought the licensed version and I am getting this error no matter what I try. I have been through the trouble shooting checklist, I've run tickstory as Admin, I've even ried with multiple versions of MT4. Still no good. Can someone please shed some light on how to solve this?!

Windows 10, Tickstory version 1.8.9.1, MT4 is XE version 1090.

I've attached the error message, but it's just the same one everyone else is reporting.

Please help! This is doing my head in.

Thanks,
Mitch
Attachments
TickStory Error.JPG
MitchMacca
 
Posts: 2
Joined: Tue Sep 12, 2017 9:59 am

Re: Suitable Launcher Could not be Found!

Postby tickstory » Tue Sep 12, 2017 10:57 am

Hi Mitch,

Would you happen to have the Tick Data Suite installed or some other software that interacts with Metatrader? This is known to have issues and will need to be uninstalled for the launcher to work.

Please let us know.

Thanks.
tickstory
 
Posts: 3284
Joined: Sun Jan 06, 2013 12:27 am

Re: Suitable Launcher Could not be Found!

Postby MitchMacca » Tue Sep 12, 2017 11:26 am

Hi guys,

I did indeed have that program on my computer. I uninstalled it and that took care of the error message. However, although it now launches MT4, it doesn't seem to follow through with it. There is no change to the MT4 platform to show Tickstory is integrated, and the tester just works as it would usually.

Is there something else I'm missing?


Cheers,
Mitch
MitchMacca
 
Posts: 2
Joined: Tue Sep 12, 2017 9:59 am

Re: Suitable Launcher Could not be Found!

Postby tickstory » Tue Sep 12, 2017 12:59 pm

Hi Mitch,

That sounds positive. The launcher doesn't report a successful launch - it only raises an error is there is an issue. As long as you get 99% modelling quality in your report results, this denotes that everything is working fine (including that you have exported data correctly). Please check that out.

Thanks.
tickstory
 
Posts: 3284
Joined: Sun Jan 06, 2013 12:27 am

Re: Suitable Launcher Could not be Found!

Postby joexie15 » Tue Nov 14, 2017 1:52 am

Dear Sir,

Before I use the tickstory, I have been install the Tick Data.
Now I buy the tickstory V1.8.9.1.
Before I install the tickstory, I have already remove the TickData.
I have not to input the license code.
I think I can test the tickstory before license it.
Now I got the same error. Can you help how to solve it?
Attachments
Error.png
joexie15
 
Posts: 1
Joined: Tue Nov 14, 2017 1:35 am

Re: Suitable Launcher Could not be Found!

Postby tickstory » Tue Nov 14, 2017 9:55 am

Hi Joexie15, It appears you have not yet applied your license in the Help->License menu. Please do this first and it should resolve the error you are seeing.
Don't forget also that we have a FAQ to assist you with common issues here:

https://tickstory.com/help/tickstorylit ... cher_error

Kind regards.
tickstory
 
Posts: 3284
Joined: Sun Jan 06, 2013 12:27 am


Return to Issue/Bug tracking

Who is online

Users browsing this forum: No registered users and 13 guests