Error in download

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
luppy
Posts: 3
Joined: Wed Aug 15, 2018 5:33 pm

Re: Error in download

Post by luppy »

hello tickstory. I am China user, I found "http" can't connection the Dukascopy server, but "https" can connection the Dukascopy server. Please try changing http to https to solve the problem

tickstory
Posts: 3867
Joined: Sun Jan 06, 2013 12:27 am

Re: Error in download

Post by tickstory »

Hi Luppy,

Could you please let us know the error you get using http vs https? There is a 'test' button on the "Dukascopy" connection, could you please press it and let us know the error (ideally is you could swap your Windows into English language so we can read the error). When you tested the https, presumably you are using your web browser? If so, could you please tell us the size of the file and also check to see whether it contains actual data (you can try opening it up in Notepad and it should be a series of "messy" binary characters)? We just need to make sure that the data you are getting from https is valid. Might be worthwhile noting that other Chinese users are using a VPN to workaround this issue and http works fine for them.

Thanks.

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