Export Failed (I have read the FAQ)

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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nuganics
Posts: 3
Joined: Sun Oct 21, 2018 2:09 am

Export Failed (I have read the FAQ)

Post by nuganics »

I am using version 1.9.1.0 [L] and I have issues with exporting to file. I created a folder C:\tickdata in Windows Explorer then went to File->Settings and changed the store location to C:\tickdata . I exited the program and started again and it identifies the new store location and downloads tick data to it but can't export.

Export Failed: Access to the path 'C:\Program Files (x86)\Tickstory\XAGUSD.csv' is denied.

I can't install Tickstory to a different path to see if that will help.

I have looked at the folder permissions and the same as all normal folders in Windows.

I read https://tickstory.com/help/tickstorylit ... pathdenied so not sure what else I can try.

Thank you for the software.

tickstory
Posts: 3872
Joined: Sun Jan 06, 2013 12:27 am

Re: Export Failed (I have read the FAQ)

Post by tickstory »

Hi Nuganics,

This question in our FAQ should help:

https://tickstory.com/help/tickstorylit ... cessdenied
.

Thanks.

nuganics
Posts: 3
Joined: Sun Oct 21, 2018 2:09 am

Re: Export Failed (I have read the FAQ)

Post by nuganics »

Thanks that did the trick. Maybe a browse button to select a output folder might help if you run out of possible feature improvements :) I didn't realise I could add to the path. Another option is make the default export path %My Documents%/TickData/

Another way to solve is run Tickstory as Administrator and it let me save in the default path.

Great software.

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