Export to csv no longer working after upgrade to 1.9.4.1(S)

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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Cambo
Posts: 2
Joined: Sat Sep 07, 2019 1:53 am

Export to csv no longer working after upgrade to 1.9.4.1(S)

Post by Cambo »

Tickstory error message.PNG
Dear Sir/Madam,

Export to csv was working with previous version 1.9.1.0 on Windows 7.

I have recently upgraded OS to Windows 10 and took opportunity to upgrade Tickstory Pro as well afterwrds. Unfortunately, I can't get the export to csv working on new OS with new version of Tickstory?

I get access path denied error?

I've attached screen captures of Tickstory showing error message as well as of window's Folder Properties showing that access should be available?

I'm not sure what I'm doing wrong?

Thanks Cam
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Tickstory folder permissions.PNG

tickstory
Posts: 3864
Joined: Sun Jan 06, 2013 12:27 am

Re: Export to csv no longer working after upgrade to 1.9.4.1

Post by tickstory »

Hi Cambo,

When you export to file, please specify a full pathname to a writable folder. For example, if you want to export to your Documents folder, use something like:

c:\Users\YourUserName\Documents\{Symbol}.csv

This should resolve the error you are seeing which is caused by Tickstory not having access to the specified folder (i.e. Program files).

Thanks.

Cambo
Posts: 2
Joined: Sat Sep 07, 2019 1:53 am

Re: Export to csv no longer working after upgrade to 1.9.4.1

Post by Cambo »

All good, thanks so much.

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