Export to csv no longer working after upgrade to 1.9.4.1(S)

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Export to csv no longer working after upgrade to 1.9.4.1(S)

Postby Cambo » Sat Sep 07, 2019 2:11 am

Tickstory error message.PNG
Dear Sir/Madam,

Export to csv was working with previous version 1.9.1.0[S] on Windows 7.

I have recently upgraded OS to Windows 10 and took opportunity to upgrade Tickstory Pro as well afterwrds. Unfortunately, I can't get the export to csv working on new OS with new version of Tickstory?

I get access path denied error?

I've attached screen captures of Tickstory showing error message as well as of window's Folder Properties showing that access should be available?

I'm not sure what I'm doing wrong?

Thanks Cam
Attachments
Tickstory folder permissions.PNG
Cambo
 
Posts: 2
Joined: Sat Sep 07, 2019 1:53 am

Re: Export to csv no longer working after upgrade to 1.9.4.1

Postby tickstory » Sun Sep 08, 2019 11:19 pm

Hi Cambo,

When you export to file, please specify a full pathname to a writable folder. For example, if you want to export to your Documents folder, use something like:

c:\Users\YourUserName\Documents\{Symbol}.csv

This should resolve the error you are seeing which is caused by Tickstory not having access to the specified folder (i.e. Program files).

Thanks.
tickstory
 
Posts: 3670
Joined: Sun Jan 06, 2013 12:27 am

Re: Export to csv no longer working after upgrade to 1.9.4.1

Postby Cambo » Mon Sep 09, 2019 12:31 am

All good, thanks so much.
Cambo
 
Posts: 2
Joined: Sat Sep 07, 2019 1:53 am


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