Problem downloading data except for one instrument: XAUUSD

General discussion about the Tickstory Lite software package.
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zenx71
Posts: 1
Joined: Tue Nov 12, 2024 4:46 pm

Problem downloading data except for one instrument: XAUUSD

Post by zenx71 »

Good morning, I downloaded tickstory and purchased the license. Everything works correctly but only on XAUUSD. I tried SPX500, NAS, CRUDEOIL, and BRENT, and although the download procedure apparently went well, confirmed by the fact that I have the data on the server, when I go to look for the data in the MT4 historical database, the tables are empty. There is not a single record in any table.
Can you please help me by sending appropriate directions to resolve the problem?
tickstory
Posts: 5075
Joined: Sun Jan 06, 2013 12:27 am

Re: Problem downloading data except for one instrument: XAUUSD

Post by tickstory »

Hi Zenx71,

Thanks for your query. In order to identify your license easily, could you please let us know what email address you used when purchasing? We will update your forum profile accordingly. After that, we can address your query.

Thanks.
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