Problem downloading data except for one instrument: XAUUSD

[zenx71]

Good morning, I downloaded tickstory and purchased the license. Everything works correctly but only on XAUUSD. I tried SPX500, NAS, CRUDEOIL, and BRENT, and although the download procedure apparently went well, confirmed by the fact that I have the data on the server, when I go to look for the data in the MT4 historical database, the tables are empty. There is not a single record in any table.
Can you please help me by sending appropriate directions to resolve the problem?

[tickstory]

Hi Zenx71,

Thanks for your query. In order to identify your license easily, could you please let us know what email address you used when purchasing? We will update your forum profile accordingly. After that, we can address your query.

Thanks.